More Help Faster Is On The Way!
Smarter Track Help Desk Portal
Our new Smarter-Track Help Desk is designed to do just one thing: improve our ability to answer your questions quickly, efficiently and more completely via an online ticket system that incorporates email, and easy-to-access knowledge base tutorials.
As a SiteVision customer you will be able to submit and manage support tickets through your own online Help Desk. Once you create your account, you can log in anytime to see your current ticket(s) and have the ability to respond directly. You will also have the ability to submit tickets directly to a specific department. SiteVision Support Staff can also respond to your help desk in the same fashion. The ability to respond to tickets through multiple means ensures that you receive timely and convenient responses-greatly expanding functionality beyond simple support ticket systems.
With the new Help Desk, when you submit tickets through the portal, and there are relevant knowledge base articles and resources, they are automatically displayed as possible solutions to your inquiry. Often these self-service resources can provide you with immediate answers.
Each support ticked is tracked through the complete history of a request, including emails, notes and associated communications. With Smart Track’s detailed reporting, interactive monitoring and flexible communication methods – ticket management for both you and our support staff becomes much easier, faster, more thorough and more efficient.
In all, our new Smarter Track Help Desk will integrate many customer service solutions, such as ticketing, knowledge bases, and email into a single application. as a world class ticket solution.