Help Desk Features For Newcomers
Our support desk has been up and running for a while now. If you’re new to SiteVision, though, you may not be familiar with its nifty features, so we’ve created a reminder here, and a brief PDF tutorial on how to use the system, below.
As a SiteVision customer you can submit and manage support tickets through your very own online Help Desk. Once you create your account, you can log in anytime to see your current ticket(s) and have the ability to respond directly. You also have the ability to submit tickets directly to a specific department. Likewise, SiteVision Support Staff can also respond to your help desk in the same fashion.
Each support ticked is tracked through the complete history of a request, including emails, notes and associated communications. With Smart Track’s detailed reporting, interactive monitoring and flexible communication methods – ticket management for both you and our support staff becomes much easier, faster, more thorough and more efficient.
To help get you started, we’ve created a short visual tutorial that illustrates how to use the Help Desk. You can view it here in PDF format.