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Help Desk Features For Newcomers

2 March 2012
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Categories: Hosting Solutions, News, Technology

SiteVision Helpdesk ScreensOur  support desk has been up and running for a while now.  If you’re new to SiteVision, though, you may not be familiar with its nifty features, so we’ve created a reminder here, and a brief PDF tutorial on how to use the system, below.   

As a SiteVision customer you can  submit and manage support tickets through your very own online Help Desk.  Once you create your account, you can log in anytime to see your current ticket(s) and have the ability to respond directly. You also have the ability to submit tickets directly to a specific department. Likewise, SiteVision Support Staff can also respond to your help desk in the same fashion.

Each support ticked is tracked through the complete history of a request, including emails, notes and associated communications.  With Smart Track’s detailed reporting, interactive monitoring and flexible communication methods – ticket management for both you and our support staff becomes much easier, faster, more thorough and more efficient.

To help get you started, we’ve created a short visual tutorial that illustrates how to use the Help Desk.  You can view it here in PDF format.

Help Desk Tutorial Pdf

Ta-Da! A New Look. A New Site. Explore!

28 February 2012
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Categories: Development Solutions, Hosting Solutions, Information, News, Technology

[image source_type=”attachment_id” source_value=”3637″ align=”left” size=”Small 150 width” quality=”90″] After months in the works, we’ve launched our new SiteVision website!  Featuring a WordPress Content Management System, you’ll find a new visual appeal, updated Twitter and Facebook feeds, re-organized content and more. Sign up for our monthly newsletter (at the bottom of each page),  and we’ll keep you updated on industry trends, useful technology tips, do and don’ts, maintenance schedules, as well as what our hosting and development crew is up to.

 

Solutions

Browse our Solution area for ideas, and to see custom application solutions and Content Management Systems (CMS) created for a wide variety of industries and requirements. You’ll also find  innovative applications and sites for city, state and federal entities, real estate, healthcare, education, enterprise, nonprofit and so much more. In short, if you need a special solution, we’re the go-to guys (and gals)!  We also specialize in GIS mapping applications and offer ARC-Gis Servers to support those requirements.

Hosting

Click over to our Hosting area and find updated hosting options, as well as numerous helpful extras such as on-line conferencing, cloud-delivered services, remote desktop support and more!  In fact almost any option your business structure requires is right here — from shared and dedicated, to co-located and VPS solutions, as well as custom configurations to meet your specific needs.

Customer Support

Our Customer Support area features a nifty online Help Desk with registration, interactive support tickets, knowledge base articles, most popular requests,  Q&A, FAQ’s, and more.  Each support request is tracked from opening through solution with an intuitive and interactive dialogue.  You have your own portal and can log in to check request status and responses at any time.

News & Technology Tips

And don’t forget to check our News section.  We include news you can use with helpful tips, internet trends, interesting applications, what’s up in mobile technology and more. We also include these features in our monthly newsleter – News & Tips From Sitevision – plus all articles are archived here.

Though, we’re still working on the final touches, we’d really like to hear how you feel about the new site launch.  You can leave your comments here!

SiteVision To Host Universal RX

15 December 2011
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Categories: Hosting Solutions, News, Technology

Universal RX Roanoke, VA December 15, 2011:   Universal Rx ( http://www.universalrx.com ), a nationwide, fully integrated prescription drug service, has chosen SiteVision to host its parent site, as well as numerous client and business partner sites. The firm offers fully customizable comprehensive prescription benefit management programs to employers, third party administrators (TPAs), group insurance consultants and group insurance brokers.

The hosting site will take full advantage of SiteVision’s dedicated business solutions and will enable Universal RX to port their custom ftp management interface, without issues, so that clients can continue to manage their users and facilitate content access for maintenance and uploading. SiteVision will also work with Universal RX to modernize and enhance their client-branded sites to better take advantage of “Web 2.0″feature, function and interface options.

SiteVision, Inc. (http://www.sitevision.com/) is an Internet application development, consulting, design and hosting firm providing solutions for a broad spectrum of markets and industries, as well as for state, federal and international entities. Expertise includes custom, back-end dynamic applications, consulting to achieve unique goals, Mapping Application Development (GIS), content management systems, hosting services including, map and GIS application hosting, as well as custom and dedicated hosting solutions. The firm has its home office in Roanoke, VA, with sales offices in Charlottesville, VA and Miami, FL.

Why SiteVision?

We’re your advocate. SiteVision has been providing web development and hosting services to government agencies and non-profit organizations for over 20 years. We understand how overwhelming it can be to seek out a reliable solution for you website, custom application, and hosting needs.

At SiteVision we are passionate about creating solutions for customers that make their life better. We excel at understanding your business process and developing an application that is easy to learn and operate. We will always be fair, knowledgeable, honest, and professional.

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